Privacy Policy
Privacy Policy
Effective date: 12 October 2026
Get Well Now ("Get Well Now", "we", "us") is a trading name of Stuart van Tonder, a sole proprietor and independent BEMER agent in South Africa. We respect your privacy. This policy explains what personal information we collect through getwellnow.co.za, why we collect it, who we share it with and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who we are
The responsible party for the personal information described in this policy is Stuart van Tonder, trading as Get Well Now. As a sole proprietor, Stuart van Tonder is also the Information Officer.
Information Officer: Stuart van Tonder
Email: data@getwellnow.co.za
Address: 89 Milner Road, Kensington B, Randburg, 2194, South Africa
Get Well Now is an independent agent for BEMER. It is not BEMER Int. AG or BEMER South Africa, and does not act on their behalf for privacy purposes. When you buy from BEMER, BEMER is responsible for the personal information you give it.
General enquiries: info@getwellnow.co.za · +27 78 762 8727
2. What we collect
Information you give us (enquiry form): first name, surname, email address, phone number, the product you're interested in, any message you write, and whether you agree to be contacted about your enquiry. Each enquiry is given a reference code (GWN-YYYY-XXXXXX).
Information you give us (order form): first name, surname, company name (optional), email address, phone number, billing address, a separate shipping address if you choose to ship elsewhere, and any order notes. Each order is given a reference code (GWN-ORD-YYYY-XXXXXX).
Information collected automatically (only after you accept cookies): cookie identifiers set by Meta (_fbp, _fbc), the pages you view, product pages you open, clicks on our WhatsApp, phone and email links, and that you submitted an enquiry, together with your IP address, browser/device type and country.
App install prompts: if you're shown the option to install this site as an app on your device, we record that the prompt was shown, accepted or dismissed, together with your device platform and browser information — not tied to your name or email, and not dependent on cookie consent, since this is needed for the app to function correctly.
Your cookie choice: we store a small cookie (gwn_consent) recording whether you accepted or declined cookies, so we don't ask again.
Information we do not ask for: we do not ask for health or medical information on this website. Please don't include medical details in your message. If you choose to, we use it only to respond to your enquiry and never share it for advertising.
3. Why we use it (purpose and lawful basis)
| Purpose | Lawful basis (POPIA s11) |
|---|---|
| Respond to your enquiry, arrange a demonstration or rental trial, and send your reference code | Your consent and steps you asked us to take |
| Fulfil, bill and deliver your order | Performance of a contract with you |
| Keep a record of enquiries, orders and referrals | Our legitimate interest in running the business |
| Measure how our website and adverts perform (Meta Pixel and Conversions API) | Your consent via the cookie banner |
| Keep the website secure and working | Our legitimate interest |
We do not sell your personal information. We do not use it for automated decisions that have legal or similarly significant effects on you.
4. Advertising measurement (Meta)
If you accept cookies, we use the Meta Pixel in your browser and Meta's Conversions API from our server to understand which adverts lead to enquiries. Before your name, email address and phone number are sent to Meta, they are converted into an irreversible code (SHA-256 hashing), so Meta can match an enquiry to an advert without receiving them in readable form. We never send your message, product questions or any health information to Meta. Meta Platforms Ireland Limited processes this information for us. If you decline cookies, nothing is sent to Meta from our website.
6. Cross-border transfers
Some of our service providers store or process information outside South Africa (for example in the European Union or the United States). We use only providers bound by agreements and laws that give your information an adequate level of protection, as POPIA section 72 requires.
8. How long we keep it
- Enquiries and reference codes: up to 24 months after our last contact with you, then deleted, unless we must keep them longer by law.
- Order and sale records: 5 years, as required by South African tax law.
- App install-prompt events: kept only as long as useful for understanding app adoption, not linked to your identity.
- Your cookie choice: 180 days.
- Advertising data held by Meta: according to Meta's own retention policy.
9. How we protect it
Information is sent over encrypted connections (HTTPS), stored in access-controlled systems, and only people who need it to respond to you can see it. If a security compromise affects your information, we will notify you and the Information Regulator as POPIA requires.
10. Your rights
Under POPIA you may:
- ask what personal information we hold about you and request a copy;
- ask us to correct or delete it;
- object to us processing it, or withdraw your consent at any time (this doesn't affect processing that already took place);
- object to direct marketing; and
- lodge a complaint with the Information Regulator.
To exercise any of these rights, email data@getwellnow.co.za. We will respond within a reasonable time, and may need to confirm your identity first.
11. Complaints
If you're not satisfied with how we handled your information, please contact our Information Officer first. You may also complain to the Information Regulator (South Africa):
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za
Tel: 010 023 5200 / 0800 017 160
12. Changes to this policy
We may update this policy. The effective date at the top shows when it last changed.